If you miss the Information and Enrolment week you may still be able to join the course of your choice.

To avoid disappointment you are advised to contact the centre where the course is running to check availability of places.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

The details of where your course is held can be found on this website in the details section of your chosen course.

Once you have identified the course's learning venue, you can use the Learning Centres Map available under the venues / centres section of this website showing all locations of the service's adult learning centres.

You can use the map to view the whereabouts of a specific adult learning centre as well as navigate to and indeed plan your route to a specific centre. Contact details of all learning centres is also available.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Yes, there is a map of learning centres available under the venues / centres section of this website showing all locations of the service's adult learning centres.

You can use the map to view the whereabouts of a specific adult learning centre as well as navigate to and indeed plan your route to a specific centre.Contact details of all learning centres is also available.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

You will need to contact the centre where you completed the course. However if the centre was a School, please be aware that Schools are only open during term time.

If you need more information, please contact the centre where you completed the course or the Helpline on 01332 717900 or email enquiries@derbyals.org.

You will need to contact the centre where you completed the course. However if the centre was a School, please be aware that Schools are only open during term time.

If you need more information, please contact the centre where you completed the course or the Helpline on 01332 717900 or email enquiries@derbyals.org.

Yes you would normally have to come to the centre to collect your certificate. You can arrange collection of your certificate at any of our other centres.
 
However, if you have left the area and cannot collect your certificate from us, we maybe able to post the certificate out to you.

If you need more information, please contact the centre where you completed the course or the Helpline on 01332 717900 or email enquiries@derbyals.org.

Please refer to the course information sheet about what you need to bring to the course.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Yes, however we will be unable to refund you for the classes you miss. If your holiday plans are for more than 3 weeks, please talk to your tutor.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

You can choose a course from one of our learning areas or use the advanced search feature to find a course based on specific criteria you are looking for.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Foreign Language courses - The tutor will carry out an assessment on your first day of attendance. This is to understand which level is suitable for you to start your language course.
 
ESOL & Literacy courses - You will need to book onto an Introduction course before we can enrol you onto an ESOL or Literacy course. An Introduction course assesses your level of English and your overall commitment. You will then be placed onto the appropriate level of course.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

If you would like to contact our helpline we have experiance staff to help you. The helpline could arrange for an information and advice worker to contact you or the tutor of the course to contact you direct.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

This information is included in the course information sheet. The tutor will talk to you about any additional costs to your course fees. This will be completed at your first session.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

You can see information on fees and reductions. Please bring evidence if you are claiming fee reductions. We will need this at the start of your course.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Course fees must be paid at the beginning of the course. If the course fee is over £100 you can be paid in three instalments. However the first instalment must be £100.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

If your class is closed, we will try to find another one for you. You will get a refund if this is not possible. If you are not satisfied with your course, please let us know within the first three weeks and you will receive a refund. We will not normally refund fees after the first three weeks.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Course fees must be paid at the beginning of the course. Learners who have not paid the appropriate course fee will be asked to leave the class unless they are entitled to fee remission.

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Fee Discounts and Concessions for Accredited Courses
Course numbers starting with LR

Category A

Full Fee

Category B

Learners who can provide evidence to show that they meet the following criteria will receive either a 100% or 50% fee reduction depending on the type of course

There will be no charge for those in receipt of:

• Jobseeker's Allowance
• Employment Support Allowance (Work Related Activity Group Only)

Also:

• Learners who are aged 19-24 and studying their first Full Level 3 Qualification (applies to courses starting  with LR only)
• Learners joining an Entry or Level 1 course who do not already have a Full Level 2 qualification (applies to courses starting with LR only)

Declaration form to be completed

Learners on British Sign Language (BSL) courses who are deaf or live in the same household as a deaf person

Category B does not apply to  courses beginning FC & SF

Accreditation Skills for Life Basic English and  Maths courses are free for everyone

16-18 year olds can only enrol where course number starts with LR. They will receive full fee remission
 

Fee Discounts and Concessions for Non Accredited Courses
Course numbers starting with P (F or S Full fee Only)

Category A

Full Fee

Category B

Learners who can provide evidence to show that they meet the following criteria will receive 50% fee reduction depending on the type of course

Those in receipt of:

• Jobseeker's Allowance
• Employment and Support Allowance (Work Related Activity Group Only)
• Income-based benefits, i.e. Council Tax Benefit, Housing Benefit, Income Support
• Working Tax Credit with a household income of less than £16,190
• Pensions Credit Guarantee
• The unwaged dependants of those listed above
• Asylum seekers eligible for SFA funding and in receipt of the equivalent of income-based benefit (assistance under the terms of the Immigration and Asylum Act 1999)

Also:

• Learners on British Sign Language (BSL) or Makaton courses who live in the same household as a BSL or Makaton user who are deaf or live in the same household
• Learners who are hard of hearing on a Lip Reading Course

Category C

Learners who can provide evidence to show that they meet the following criteria will receive a 10% reduction on courses with a course number that starts with a "P". This does not apply if learners receive a discount in Category B.

• Derbyshire Gold Card holders
• Adults who have attended a Derby City Council Family Learning course in 2010/11

If you need more information, please contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

If you wish to inform us of a complaint then please do not hesitate to speak to any of our staff at our centres in person. Alternatively, you can inform us of your complaint using the General Enquiry Form or contact the Helpline on 01332 717900 or email enquiries@derbyals.org.

Please call our helpline on 01332 717900 between 9am - 4.30pm Monday - Friday or your can leave a message and our staff will contact you within the opening times. You could email our helpline team on enquiries@derbyals.org.